Return policy
Allora Cycling Return & Cancellation Policy
Allora apparel is made in limited production runs. Once a run goes into production, we commit fabric and manufacturing capacity to it. This policy explains how cancellations, refunds, and exchanges work.
1. Cancelling before production
You can cancel your kit order for a full refund at any time before production begins. We will email you when production starts for your item. Once that email is sent, your order is final. Approved cancellations are refunded to your original payment method within 5 business days. Your bank may take a few extra days to show it.
2. After production begins
Once production begins, all kit sales are final. We do not offer refunds, returns, or cancellations after this point, except for defective, damaged, or incorrect items (sections 5 and 6). Please check the size guide and your order details carefully before production starts.
3. Order changes
Before production begins, you can change your size, item, or shipping address by emailing us at community@alloracycling.com. After production begins, changes cannot be guaranteed.
4. Sizing
Allora apparel is cut for cycling and may fit differently from everyday clothing. Please use our size guide. Size exchanges are not available after production begins, so we recommend confirming your size before then.
5. Defects & damaged items
If your item arrives defective or damaged, email us within 14 days of delivery with your order number and photos. We will repair or replace it, at our choice, at no cost to you, including shipping. If we can't repair or replace it, we will refund it to your original payment method within 5 business days of approving your claim. This applies to kits and merch.
6. Incorrect items
If we send you the wrong item or size, email us within 14 days of delivery with your order number and photos. We will send the correct one and cover return shipping for the wrong one. If the correct item is unavailable, we will refund it to your original payment method within 5 business days of approving your claim.
7. Merch
Merch, like our crewnecks, bottles, musette bag and patches, ships now and isn't made to order, so the production rules above don't apply to it.
You can return merch you paid for within 30 days of delivery if it's unworn, unused, and in its original condition with tags attached. Email us with your order number to start a return. Return shipping is on you, unless the item is defective or we sent the wrong one. Once we receive and inspect your return, we refund it to your original payment method within 5 business days. Your bank may take a few extra days to show it.
Need a different size? Return the item and place a new order. Free extras included with a kit pre-order can't be refunded. Anything marked sale or clearance is final sale.
8. Delivery estimates
Delivery dates are estimates, not guarantees. We will keep you updated on production and shipping progress.
9. Lost or undelivered packages
If your tracking shows delivered but you did not receive your order, contact us within 14 days of the delivery date and we will help investigate with the carrier.
10. Contact us
Email community@alloracycling.com with your order number. We respond within 2 business days.